Terms & Conditions

Effective Date: 22 August 2026

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, as applicable, and is published in accordance with applicable laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.

This electronic record is generated by a computer system and does not require any physical or digital signature.

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY

These Terms & Conditions (“T&C”, “Terms”, or “Terms and Conditions”) govern your access to and use of the GlowWithin^™ website, www.glowwithin.co.in, including any mobile version, application, online store, features, services and facilities made available through the website (collectively referred to as the “Website”), and your purchase or use of products offered through the Website.

The Website and the products available through it are owned, operated, marketed and/or distributed by Sri Varamaha Wellness (P) Ltd. (hereinafter referred to as the “Company”, “Sri Varamaha Wellness”, “GlowWithin^™”, “we”, “us” or “our”, as applicable).

By accessing, browsing, using the Website, creating an account, placing an order, purchasing or using any product offered through the Website, you acknowledge that you have read, understood and agreed to be bound by these T&C, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other applicable policies displayed on the Website.

If you do not agree with these T&C, please discontinue your use of the Website.

1. ELIGIBILITY

Only persons who are competent to enter into a legally binding contract under applicable Indian law may use the Website and/or purchase products through the Website.

If you are a minor, you may access or use the Website only under the supervision of, and with the involvement of, your parent or legal guardian.

If you are accessing or using the Website on behalf of a company, partnership, proprietorship, organisation or other legal entity, you represent that you have the necessary authority to bind such entity to these T&C.

2. CHANGES TO THESE TERMS

Sri Varamaha Wellness (P) Ltd. reserves the right to amend, modify, update or revise these T&C at any time by publishing the revised version on the Website.

The updated T&C shall become effective upon being published on the Website unless otherwise stated.

Your continued access to or use of the Website after such changes constitutes your acceptance of the revised T&C.

We encourage you to review these T&C periodically, particularly before placing an order.

The version of the T&C applicable to your order will ordinarily be the version displayed on the Website at the time you place your order.

3. LAWFUL USE

You may use the Website only for lawful purposes and in accordance with these T&C.

You are solely responsible for ensuring that your use of the Website complies with all applicable laws, rules and regulations.

You shall not use the Website:

For any unlawful or fraudulent purpose;
To impersonate another person or entity;
To interfere with the operation or security of the Website;
To gain unauthorised access to any account, system or information;
To transmit viruses, malware or other harmful code;
To collect or misuse personal information of other users;
To distribute spam, unsolicited communications or promotional material;
To infringe the intellectual property rights of the Company or any third party; or
In any manner that may damage, disable, overburden or impair the Website or interfere with another user's access to it.

4. GLOWWITHIN^™ PRODUCTS

The Website offers personal-care and beauty products under the GlowWithin^™ brand, including products relating to hair care, skin care, face care, intimate care and other wellness or personal-care categories that may be introduced from time to time.

The products may include, without limitation:

Hair care products;
Hair serums and related products;
Face serums;
Face creams and moisturisers;
Intimate care products; and
Other beauty, personal-care and wellness products introduced by Sri Varamaha Wellness (P) Ltd.

The Company reserves the right to:

Add, modify, suspend or discontinue any product;
Change product formulations, packaging or specifications where appropriate;
Limit the quantity of products available for purchase;
Correct pricing or product-information errors; and
Refuse or cancel an order where circumstances reasonably require it.

Products displayed on the Website are intended primarily for personal use unless otherwise expressly authorised by the Company.

You may not commercially resell GlowWithin^™ products purchased through the Website without prior written authorisation from Sri Varamaha Wellness (P) Ltd.

5. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, ingredient information, photographs, specifications, pricing and other information displayed on the Website are accurate and up to date.

However, minor variations may occur due to:

Product batches;
Packaging updates;
Screen/device display settings;
Photography, lighting or AI-related rendering;
Printing variations; or
Updates to product presentation.

Product images displayed on the Website are for representation purposes and may not always exactly match the physical product received.

The Company does not warrant that every description, image, colour representation, specification or other content on the Website will always be completely accurate, current or error-free.

Where applicable, customers should read the product label, packaging, ingredients, directions for use, warnings and precautions before using any GlowWithin^™ product.

6. PERSONAL-CARE PRODUCT DISCLAIMER

GlowWithin^™ products are personal-care and beauty products intended for their stated purposes.

Product information provided on the Website is intended for general informational purposes and should not be construed as medical advice, diagnosis or treatment.

Individual experiences with personal-care products may vary.

If you have known allergies, sensitivities or specific skin, scalp or other personal-care concerns, you should review the product ingredients and usage information before use and seek appropriate professional advice where necessary.

Discontinue use if irritation, discomfort or an adverse reaction occurs and seek appropriate professional advice where required.

7. PRICING AND AVAILABILITY

All product prices displayed on the Website are subject to change without prior notice.

Unless otherwise specified, displayed prices are inclusive of applicable GST or other applicable taxes.

Delivery/shipping charges, where applicable, will be displayed during the checkout process.

All the orders placed on our website are eligible for free delivery.

The Company reserves the right to correct any pricing, product or availability error.

If an order has been placed at an incorrect price due to an obvious technical or system error, the Company may contact the customer and, where appropriate, cancel the affected order and refund any amount already paid.

Prices and offers available through the GlowWithin^™ Website may differ from prices or offers available through third-party marketplaces, offline retailers or other sales channels.

8. ORDERS

Placing an order on the Website constitutes an offer by you to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order.

The Company reserves the right to accept, reject, cancel or limit an order for reasons including:

Product unavailability;
Incorrect pricing or product information;
Quantity restrictions;
Payment-related issues;
Suspected fraudulent or suspicious activity;
Incorrect delivery information;
Technical errors; or
Other legitimate business or operational reasons.

If an order is cancelled after payment has been received, the eligible amount will be refunded in accordance with the applicable refund process.

9. CUSTOMER COMMUNICATION

By creating an account, placing an order, submitting your contact information or otherwise interacting with the Website, you agree that Sri Varamaha Wellness may communicate with you regarding:

Order confirmation;
Payment;
Shipping and delivery;
Order tracking;
Returns and refunds;
Customer-service queries;
Product or service-related information; and
Promotional or marketing communications, where permitted by applicable law and subject to your preferences and consent requirements.

Communications may be made through email, SMS, telephone, WhatsApp or other communication channels, as applicable.

You may opt out of promotional communications by using the unsubscribe mechanism provided in such communication or by contacting our customer-support team.

Opting out of promotional communications will not prevent us from sending essential transactional or service-related communications concerning your orders or account.

10. INTELLECTUAL PROPERTY

All intellectual property relating to the GlowWithin^™ brand and Website, including but not limited to:

GlowWithin^™ name and trademarks;
Logos;
Product names;
Product packaging and trade dress;
Photographs;
Illustrations;
Graphics;
Website design;
Text and written content;
Videos;
Product descriptions;
Marketing materials;
Website layouts;
Software and technology; and
Other proprietary content

is owned by, licensed to, or otherwise lawfully used by Sri Varamaha Wellness (P) Ltd. and/or its respective licensors.

Nothing contained on the Website shall be interpreted as granting you any licence or right to use the Company's intellectual property without prior written permission.

You may not copy, reproduce, modify, publish, distribute, transmit, display, create derivative works from, commercially exploit or otherwise use any GlowWithin^™ content or intellectual property without prior written authorisation.

11. USER ACCOUNT

You may be required to create an account to access certain features of the Website or place an order.

You are responsible for:

Maintaining the confidentiality of your login credentials;
Providing accurate and current information;
Maintaining the security of your account;
Restricting unauthorised access to your account; and
All activities carried out through your account.

Accounts are personal and may not be sold, transferred or shared without authorisation.

If you believe that your account or password has been compromised, please contact us immediately.

The Company may suspend, restrict or terminate an account if it reasonably believes that the account has been used in violation of these T&C, applicable law or for fraudulent or abusive activity.

12. WEBSITE CONTENT AND THIRD-PARTY LINKS

The Website may contain educational, informational, promotional and other content relating to beauty, personal care, hair care, skin care, intimate care and wellness.

Such information is provided for general informational purposes.

The Website may also contain links to third-party websites, applications or services.

Such links are provided for convenience only. Sri Varamaha Wellness does not necessarily endorse, control or assume responsibility for third-party websites, their content, availability, privacy practices or terms.

Your use of any third-party website is subject to that third party's own terms and policies.

13. USER-GENERATED CONTENT

Where the Website permits customers to submit reviews, photographs, comments, testimonials or other content (“User Content”), you remain responsible for the content you submit.

By submitting User Content, you confirm that:

You have the necessary rights to submit the content;
The content is truthful to the best of your knowledge;
The content does not violate any applicable law;
The content does not infringe the rights of any third party; and
The content does not contain unlawful, offensive, defamatory, obscene or abusive material.

To the extent permitted by applicable law, you grant Sri Varamaha Wellness a non-exclusive, royalty-free licence to use, reproduce, display and publish such User Content for legitimate business, marketing and promotional purposes, subject to our Privacy Policy and applicable law.

The Company reserves the right to remove User Content that it considers inappropriate, unlawful, misleading or inconsistent with these T&C.

14. WEBSITE SECURITY

You must not attempt to compromise the security or integrity of the Website.

This includes, without limitation:

Accessing data or accounts without authorisation;
Attempting to breach authentication or security measures;
Probing or scanning the Website for vulnerabilities without authorisation;
Introducing viruses, malware or harmful code;
Interfering with Website operations;
Flooding, spamming or overloading the Website;
Attempting to obtain unauthorised access to servers or systems; or
Using the Website for any activity that may threaten the security, integrity or availability of the Website.

Any unauthorised attempt to interfere with the Website may result in suspension of access and may also attract civil or criminal liability under applicable law.

15. PAYMENT METHODS

Payments for products available on the Website may be made using payment methods made available at checkout, which may include:

Credit cards;
Debit cards;
Net banking;
UPI;
QR-based payments;
Digital payment methods;
Other payment instruments supported by our payment partners; and
Cash on Delivery, where available.

Payment methods and availability may vary depending on location, order value, product category and other applicable conditions.

All payments are subject to the terms and conditions of the relevant payment service provider.

16. CASH ON DELIVERY

Cash on Delivery (“COD”) may be available for eligible orders and locations.

The Company reserves the right to:

Restrict COD availability;
Set minimum or maximum order values for COD;
Request additional verification of COD orders; or
Cancel COD orders that cannot be verified or appear suspicious.

17. CHAT AND CUSTOMER SUPPORT

The Website may provide chat or other customer-support facilities to assist customers with Website, product and order-related queries.

The Company may modify, suspend or discontinue the chat facility at any time.

Customer-support response times may vary depending on the nature and volume of queries.

Customers must not use customer-support channels to submit unlawful, abusive, threatening, defamatory, obscene or otherwise inappropriate content.

Communications with customer support may be recorded or retained in accordance with applicable law and our Privacy Policy for service, quality, training, dispute-resolution and other legitimate purposes.

18. SHIPPING AND DELIVERY

Orders are generally delivered within 5–7 business days, subject to the destination, courier availability and other operational circumstances.

For orders containing multiple products, delivery may take place through multiple shipments.

Estimated delivery timelines are indicative and may be affected by circumstances beyond the Company's reasonable control.

Where a significant delivery delay occurs, the Company may communicate the reason for the delay and provide available options.

An order may be cancelled due to circumstances including:

Product unavailability;
Incorrect delivery information;
Failure of delivery attempts;
Customer-requested cancellation, where permitted;
Courier restrictions;
Suspected fraudulent activity; or
Other circumstances beyond the Company's reasonable control.

For further information, please refer to the GlowWithin^™ Shipping Policy.

19. ORDER TRACKING

Once an order has been dispatched, tracking information may be provided through email, SMS, WhatsApp or other applicable communication channels.

Customers may also track their order through the My Account → Orders section of the Website, where available.

Tracking information may take up to 24 hours after dispatch to become active.

20. RETURNS, REPLACEMENTS AND REFUNDS

Returns and replacements are subject to the GlowWithin^™ Returns, Refunds & Cancellations Policy.

Due to hygiene and product-safety considerations, certain personal-care products may not be eligible for return once opened or used.

Eligible return/replacement situations may include:

Wrong product delivered;
Expired product delivered;
Damaged product delivered;
Tampered product or packaging;
Missing product;
Incomplete order; or
Other eligible issues specified in the applicable Return Policy.

Customers should retain the original product, packaging, labels and invoice until the issue has been resolved.

Please refer to the GlowWithin^™ Returns, Refunds & Cancellations Policy for applicable timelines and procedures.

21. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

Sri Varamaha Wellness does not warrant that:

The Website will always be available, uninterrupted or error-free;
Website information will always be complete, accurate, current or error-free;
All products will always be available;
Website defects will always be corrected immediately;
Third-party websites linked from the Website will be accurate, secure or available; or
Individual customers will experience specific results from the use of GlowWithin^™ products.

Individual results from personal-care products may vary depending on factors including individual skin, scalp, hair and personal-care characteristics, product usage and other circumstances.

Nothing on the Website should be interpreted as a guarantee of a particular cosmetic, beauty or personal-care outcome.

22. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Sri Varamaha Wellness (P) Ltd., its affiliates, employees, officers, founders, directors, partners, contractors, licensors and service providers shall not be liable for indirect, incidental, special, consequential or punitive losses arising from or relating to:

Your use or inability to use the Website;
Website interruptions;
Delays in delivery;
Third-party services;
Payment-service interruptions;
Unauthorised access beyond the Company's reasonable control;
Reliance on Website content;
Product availability;
Events beyond the Company's reasonable control; or
Any other matter arising in connection with your use of the Website or purchase of Products,

except to the extent that such limitation is prohibited by applicable law.

Nothing in these T&C shall exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

23. INDEMNIFICATION

You agree, to the extent permitted by applicable law, to indemnify and hold harmless Sri Varamaha Wellness (P) Ltd., its affiliates, officers, directors, employees, agents, contractors, licensors and service providers from claims, liabilities, damages, losses, costs and reasonable expenses arising from:

Your breach of these T&C;
Your violation of applicable law;
Your misuse of the Website;
Your infringement of any third-party intellectual property or other rights;
Your User Content; or
Your fraudulent, unlawful or unauthorised use of the Website.

24. PRIVACY

Sri Varamaha Wellness respects the privacy of its customers.

The collection, use, storage, processing and protection of personal information are governed by our Privacy Policy, which forms an integral part of these T&C.

Please review the GlowWithin^™ Privacy Policy before using the Website or providing personal information.

25. FORCE MAJEURE

Sri Varamaha Wellness shall not be considered in breach of these T&C or liable for any failure, interruption or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

Natural disasters;
Floods;
Earthquakes;
Fire;
Severe weather;
Epidemics or pandemics;
War;
Terrorism;
Civil unrest;
Government restrictions;
Labour disputes;
Strikes or lockouts;
Supply-chain disruptions;
Transportation disruptions;
Utility or communication failures;
Cyber incidents;
Internet or technology failures;
Acts of governmental or judicial authorities; or
Any other event beyond the Company's reasonable control.

The Company's obligations affected by such circumstances may be suspended for the duration of the relevant event.

26. CESSATION OF OPERATIONS

Sri Varamaha Wellness reserves the right to modify, suspend or discontinue all or part of the Website or any product/service offered through it, temporarily or permanently, with or without notice, subject to applicable law.

27. TERMINATION

The Company may suspend or terminate your access to the Website if it reasonably believes that you have:

Violated these T&C;
Engaged in fraudulent or abusive activity;
Misused the Website;
Compromised Website security; or
Violated applicable law.

Termination may also result in cancellation of outstanding orders where permitted by law.

Provisions relating to intellectual property, privacy, liability, indemnification, governing law and other provisions intended to survive termination shall continue to apply.

28. GOVERNING LAW AND JURISDICTION

These T&C shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts having appropriate jurisdiction at Hyderabad, Telangana shall have jurisdiction over disputes arising out of or relating to these T&C, the Website or purchases made through the Website.

29. SEVERABILITY

If any provision of these T&C is determined by a competent authority or court to be invalid, unlawful or unenforceable, the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.

30. WAIVER

Failure by the Company to enforce any provision of these T&C shall not constitute a waiver of its right to enforce that provision in the future.

31. ASSIGNMENT

You may not assign, transfer or otherwise delegate your rights or obligations under these T&C without the Company's prior written consent.

The Company may assign or transfer its rights and obligations under these T&C as permitted by applicable law.

32. ENTIRE AGREEMENT

These T&C, together with the applicable Privacy Policy, Shipping Policy, Return & Refund Policy and other policies expressly incorporated into the Website, constitute the agreement between you and Sri Varamaha Wellness (P) Ltd. concerning your use of the Website and purchase of products through it.

33. DOMESTIC USE

The GlowWithin^™ Website and Products are primarily intended for customers in India.

Customers accessing the Website from outside India do so at their own initiative and are responsible for compliance with applicable local laws.

The Company does not represent that the Website or Products are appropriate or available for use in every jurisdiction outside India.

34. CONTACT US

For questions, complaints, order-related concerns, product-related queries or other Website-related matters, please contact:

Sri Varamaha Wellness (P) Ltd. · Brand: GlowWithin^™

Customer Support Email: feedback@glowwithin.co.in; customercare@glowwithin.co.in
Customer Support Phone: +91 70757 92176
Customer Support Hours: Mon–Sat, 9:00 AM – 6:00 PM

35. GRIEVANCE REDRESSAL

In accordance with applicable law, customers may contact the designated Grievance Officer for complaints relating to the Website, products, orders or services.

Grievance Officer

Email: operationshead@glowwithin.co.in
Phone: +91 70757 92176
Working Hours: Mon–Sat, 9:00 AM – 6:00 PM

We endeavour to acknowledge and address customer grievances within the timelines prescribed under applicable law.

36. ACCEPTANCE OF TERMS

By accessing, browsing, registering on, using the GlowWithin^™ Website or placing an order for GlowWithin^™ products, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

GlowWithin^™ — For Her, Forever.