Shipping, Returns, Refunds & Cancellations

Shipping

What is the cost of shipping?

All the orders are eligible for free shipping.

How long will it take for my order to reach me?

Please refer to your Order Details page for the estimated shipping and delivery timeline.

Once your order has been shipped, it generally takes 5–7 business days to reach you, depending on your location and courier service.

Estimated delivery timelines are indicative and may occasionally be affected by circumstances beyond our control.

In case of an unexpected delay, we will keep you informed.

What can I do if my order is delayed?

We always try our best to deliver your GlowWithin^™ order within the estimated delivery timeline.

If your order has not reached you by the expected delivery date, please contact our Customer Support Team with your order details. We will check the status with our delivery partner and assist you at the earliest.

Returns, Replacements & Refunds

At GlowWithin^™, we want you to receive your products in perfect condition.

For hygiene and safety reasons, we accept returns/replacements only in cases where the product delivered is wrong, expired, damaged, tampered, incomplete, or missing.

How do I raise a return or replacement request?

Step 1 — Raise your request

For wrong or expired products, please raise a return/replacement request within 7 days of delivery.

For damaged or missing products, please raise your request within 2 days of delivery.

Please provide your order number, contact details, photographs/videos of the product and packaging, wherever applicable, to help us process your request quickly.

You may contact our Customer Support Team through the available support channels on the GlowWithin^™ website.

Step 2 — Request review

Please allow up to 2 business days for our team to review your request and validate the concern.

Step 3 — Reverse pickup

Once your request is approved, we may arrange a pickup through our courier partner.

Step 4 — Self-shipping, if required

If reverse pickup is not available at your location, you may be requested to ship the product to us through a reliable courier service.

Where applicable, eligible courier charges will be reimbursed as per our return policy.

Step 5 — Quality verification & resolution

Once the product reaches us, it will be inspected against the return/replacement request.

After successful verification, we will initiate the applicable replacement or refund.

Replacement is subject to product availability.

Under what conditions can I return or replace my product?

A return/replacement request may be accepted in the following situations:

Wrong product delivered
Expired product delivered
Product received in damaged condition
Product or packaging received tampered
Product received with missing components
Incomplete order
One or more products missing from the order

When will a return/replacement request not be accepted?

Return/replacement requests may not be accepted in the following situations:

The product has been opened, used, consumed or altered
The product has been damaged after delivery due to misuse or improper handling
Original product packaging, labels or other identifying information is missing
The return/replacement request is raised beyond the applicable return window
A damaged or missing product is reported beyond 2 days from delivery
The product is returned without the required product/packaging details needed for verification
The product does not match the product originally delivered by GlowWithin^™

Please retain the original product, packaging, labels and invoice until your return/replacement request is completely resolved.

How are returns processed?

Once your return/replacement request is approved, a pickup may be arranged through our courier partner.

The product will be returned to our facility and inspected by our quality team.

Once the product passes the required verification, the applicable replacement or refund will be processed.

The pickup timeline may vary depending on your location and courier availability.

Cancellations

Can I cancel my order?

You may request cancellation of your order before it is shipped.

Please contact GlowWithin^™ Customer Support +91 70757 92176 (Mon - Sat - 9 am to 6 pm) as soon as possible with your order number.

Once an order has been shipped, cancellation may no longer be possible. In such cases, please contact our Customer Support Team for assistance.

GlowWithin^™ reserves the right to cancel or refuse an order in certain circumstances, including suspected fraudulent transactions, incorrect pricing or product information, stock unavailability, or other circumstances requiring cancellation.

Refunds

How will I receive my refund?

For prepaid orders, eligible refunds will generally be credited to the original payment method used for the transaction.

For Cash on Delivery (COD) orders, you may be required to provide valid bank account details to process an eligible refund.

How long does it take to receive a refund?

For eligible cancelled orders, refunds will generally be initiated within 7 business days after cancellation is confirmed.

For returned products, the refund will be initiated only after:

The returned product reaches our facility; and
The required quality/return verification is completed.

The time taken for the refund to reflect in your account may additionally depend on your bank or payment service provider.

Can I return part of my order?

Yes.

If multiple products are included in your order, you may request a return/replacement for an eligible individual product within the applicable return window.

The remaining products in your order do not need to be returned unless they are also part of the approved return/replacement request.

Important Note

For any issue related to your GlowWithin^™ order, please contact our Customer Support Team with your order number and relevant product details.

We recommend keeping your product, packaging, invoice and delivery information until your concern has been successfully resolved.

GlowWithin^™ — For Her, Forever.