Privacy Policy

Effective Date: 22 August 2026

GlowWithin^™ is a brand of Sri Varamaha Wellness (P) Ltd. (“Company”, “we”, “our” or “us”). We respect your privacy and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, store and share information when you access or use our website, place an order, contact us or otherwise interact with GlowWithin^™.

By accessing or using our website and providing your information, you consent to the collection and use of your Personal Information in accordance with this Privacy Policy. If you do not agree with this Policy, please discontinue use of the website.

This Policy applies to information collected online through the GlowWithin^™ website and related digital platforms. It does not apply to third-party websites or services that are not controlled by us.

1. WHAT IS PERSONAL INFORMATION?

“Personal Information” means information that identifies or can reasonably be used to identify you, directly or indirectly, such as your name, contact details, address, order information or other information associated with you.

Information that is publicly available or otherwise lawfully available in the public domain may not be considered Personal Information under applicable law.

2. HOW DO WE COLLECT YOUR INFORMATION?

We may collect information when you:

• Create an account on our website;
• Place an order or make a payment;
• Contact our customer-support team;
• Subscribe to our communications;
• Participate in surveys, contests, offers or promotions;
• Submit product reviews, feedback or other content;
• Interact with us through social media; or
• Browse or interact with our website.

We may also automatically collect certain technical information through cookies and similar technologies, such as IP address, browser type, device information, pages visited and website usage patterns.

We may receive limited information from authorised third-party service providers, such as delivery, payment, analytics and marketing partners, where permitted by law.

3. WHAT INFORMATION DO WE COLLECT?

Depending on how you interact with us, we may collect:

• Name;
• Mobile number;
• Email address;
• Billing and delivery address;
• Country and general location;
• Order and purchase history;
• Product preferences and interests;
• Customer-support communications;
• Reviews, feedback and other content you voluntarily provide;
• Device, browser and IP information;
• Website usage and interaction data; and
• Payment-related information required to process transactions.

Payment card and banking information is generally processed through authorised payment service providers. We do not ordinarily store complete card or banking credentials on our own systems.

4. WHY DO WE COLLECT YOUR INFORMATION?

We may use your Personal Information to:

• Create and manage your account;
• Process and deliver your orders;
• Process payments, cancellations, returns and refunds;
• Provide customer support;
• Communicate with you about your orders and account;
• Respond to your questions, reviews and feedback;
• Send promotional communications where permitted and based on your preferences;
• Conduct surveys, contests and promotional activities;
• Understand customer preferences and improve our products and services;
• Improve the functionality, security and performance of our website;
• Analyse website usage and customer trends;
• Detect and prevent fraud, misuse and other unlawful activity;
• Comply with applicable laws, regulations and legal requirements;
• Protect our rights, property and customers; and
• Establish, exercise or defend legal claims.

We may also use information in an aggregated or anonymised form for analytics, research and business improvement. Such information is designed so that it does not identify individual customers.

5. BASIS FOR PROCESSING INFORMATION

We process Personal Information where necessary for purposes such as:

• Fulfilling your order or providing requested services;
• Complying with legal or regulatory obligations;
• Protecting our legitimate business interests, such as improving our services, preventing fraud and communicating with customers; and
• Your consent, where consent is required under applicable law.

Where processing is based on consent, you may withdraw your consent subject to the provisions of this Policy and applicable law.

6. MARKETING COMMUNICATIONS

If you choose to receive promotional communications from GlowWithin^™, we may contact you through email, SMS, WhatsApp, telephone or other permitted channels regarding products, offers and updates.

You can opt out of promotional communications at any time by:

• Clicking the “Unsubscribe” option in promotional emails;
• Following the opt-out instructions provided in our communications; or
• Contacting our Customer Support Team.

Even if you opt out of promotional communications, we may continue to send essential transactional communications relating to your orders, payments, delivery, returns or account.

7. HOW DO WE SHARE YOUR INFORMATION?

We do not sell or rent your Personal Information to third parties.

We may share relevant information with trusted service providers who assist us in operating our business, including:

• Payment processors;
• Courier and delivery partners;
• Website and technology service providers;
• Cloud-storage providers;
• Customer-support providers;
• Analytics and marketing service providers; and
• Other service providers engaged by us for legitimate business purposes.

Such service providers are expected to use the information only for the purposes for which it is provided and in accordance with applicable law and contractual obligations.

We may also disclose Personal Information:

• When required by law or legal process;
• To government, regulatory or law-enforcement authorities where legally required;
• To protect the rights, safety or property of GlowWithin^™, our customers or others;
• To investigate fraud or unlawful activity; or
• In connection with a merger, acquisition, restructuring, sale or transfer of all or part of our business.

8. PAYMENT INFORMATION

Payments made through the GlowWithin^™ website may be processed through authorised third-party payment service providers.

Payment information is transmitted through appropriate secure payment systems. Payment service providers may process your information in accordance with their own privacy policies and applicable security standards.

GlowWithin^™ does not ordinarily store complete credit-card, debit-card or banking credentials.

9. COOKIES AND SIMILAR TECHNOLOGIES

GlowWithin^™ may use cookies and similar technologies to:

• Remember your preferences;
• Keep products in your shopping cart;
• Understand how visitors use our website;
• Improve website functionality;
• Measure website performance;
• Provide relevant content and advertising; and
• Analyse website traffic and trends.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

By continuing to use our website, you consent to the use of cookies in accordance with this Policy and applicable law.

10. THIRD-PARTY ANALYTICS AND SERVICES

We may use third-party analytics and technology services to understand website traffic, customer behaviour, campaign performance and website usage.

These service providers may use cookies or similar technologies to collect information on our behalf.

Third-party services are governed by their respective privacy policies. We encourage you to review those policies when using such services.

11. SOCIAL MEDIA

GlowWithin^™ may maintain pages or profiles on social media platforms such as Instagram, Facebook, YouTube, LinkedIn or other platforms.

If you interact with us through social media, we may receive information made available to us according to your privacy settings and the policies of the relevant platform.

Your use of social media platforms is governed by their respective terms and privacy policies.

12. CUSTOMER REVIEWS AND CONTENT

If you voluntarily submit a review, photograph, testimonial, comment or other content to GlowWithin^™, the information you choose to make public may be viewed by others.

Please do not submit sensitive or personal information that you do not wish to make publicly available.

Where permitted by applicable law, GlowWithin^™ may use customer reviews or other submitted content for legitimate business, communication and promotional purposes.

13. CUSTOMER SUPPORT CALLS

Calls or communications with our customer-support team may be recorded or retained for purposes such as:

• Customer-service improvement;
• Quality monitoring;
• Training;
• Complaint resolution; and
• Compliance with applicable law.

14. DATA RETENTION

We retain Personal Information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes, prevent fraud or comply with legal and regulatory requirements.

When Personal Information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

15. DATA SECURITY

We take reasonable administrative, technical and organisational measures designed to protect your Personal Information from unauthorised access, loss, misuse, alteration, disclosure or destruction.

Access to Personal Information is restricted to authorised persons and service providers who require it for legitimate business purposes.

Where appropriate, we use security technologies and controls such as encryption, authentication, access controls and secure networks.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

16. YOUR CHOICES AND RIGHTS

Subject to applicable law, you may have the right to:

• Request access to Personal Information held about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of information where legally permissible;
• Withdraw consent where processing is based on consent;
• Opt out of promotional communications; and
• Raise concerns regarding the handling of your Personal Information.

To exercise these rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

17. WITHDRAWAL OF CONSENT

Where we process your Personal Information based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Certain information may continue to be retained where required for legal, regulatory, accounting, fraud-prevention, dispute-resolution or other legitimate purposes.

18. CHILDREN'S PRIVACY

The GlowWithin^™ website is not intended for individuals below 18 years of age, and we do not knowingly collect Personal Information from children.

If we become aware that Personal Information of a child has been collected inadvertently, we will take reasonable steps to delete it, subject to applicable law.

19. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications or services.

GlowWithin^™ does not control the privacy practices of such third parties and is not responsible for their content, security or privacy practices.

We recommend reviewing the privacy policy of every third-party website before providing your Personal Information.

20. STORAGE OF PERSONAL INFORMATION

Your Personal Information may be stored on our systems or with authorised third-party service providers, including cloud-service providers, used to support our business operations.

Such providers are expected to implement appropriate safeguards for protecting Personal Information in accordance with applicable law and contractual requirements.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, products, services or applicable laws.

The updated Policy will be published on this page with a revised “Effective Date.”

We encourage you to review this Policy periodically.

Your continued use of the Website after an updated Policy is published will be subject to the revised Policy, to the extent permitted by applicable law.

22. PRIVACY CONCERNS & GRIEVANCE REDRESSAL

If you have questions, concerns, requests or complaints regarding the collection or use of your Personal Information, please contact:

Grievance Officer

We will endeavour to address privacy-related requests and grievances within the timelines prescribed under applicable law.

GlowWithin^™ — For Her, Forever.

© 2026 Sri Varamaha Wellness (P) Ltd. All rights reserved.